Issue with manual trading

Incident Report for Altruist

Resolved

This incident has been resolved.

Posted Jul 17, 2023 - 18:29 UTC

Update

Manual trading has been restored. We appreciate your patience as we worked with our upstream provider to fix the issue.

Posted Jul 17, 2023 - 14:57 UTC

Update

We are continuing to investigate this issue.

Posted Jul 17, 2023 - 14:42 UTC

Update

We are continuing to investigate this issue.

Posted Jul 17, 2023 - 14:04 UTC

Investigating

Altruist is experiencing a temporary outage with manual trading and rebalancing. We are working to restore these services as quickly as possible.

Mutual fund pricing data has been restored.

Posted Jul 17, 2023 - 13:50 UTC

This incident affected: Advisor Portal.