We are continuing to work on a fix for this issue.
Posted May 05, 2023 - 20:04 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 05, 2023 - 20:03 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 05, 2023 - 17:35 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 05, 2023 - 14:29 UTC
Identified
Incident: Amazon Web Services (AWS) is experiencing an issue causing delays in intraday data updates. This is a display issue and does not impact trading, rebalancing, or positions.
Integrated account data (TD, Schwab, and Fidelity), typically updated every 24 hours, is also impacted.
Resolution: - AWS is actively working on a solution and will provide updates as soon as possible. - We're manually updating the data every 30 minutes.
Impact: - Data updates are delayed, and accounts will reflect data from yesterday - Rebalancing and trading are not impacted
Posted May 05, 2023 - 13:26 UTC
This incident affected: Advisor Portal and Client Portal.